Return & Refund Policy

At Power Master Inc., customer satisfaction is our priority. We stand behind the quality of our products and want to ensure a smooth and transparent experience for every purchase. Please read our return policy carefully before making a purchase.
1. Return Window
We accept returns within 45 days of the delivery date. Requests submitted after this period will not be accepted, except in cases covered under manufacturer warranty.
2. Return Shipping
Power Master Inc. covers the cost of return shipping in all eligible cases. Once your return request is approved, we will provide a prepaid return shipping label via email. Customers do not need to pay for return freight.
3. Return Conditions
Return eligibility depends on the reason for the return:
a) Wrong Purchase / Change of Mind
• The item must be unused and uninstalled.
• The item must be in its original packaging, including all accessories, manuals, and documentation.
• Items that have been installed or show signs of use will not be accepted under this category.
b) Defective or Damaged Product
• Products with manufacturing defects are eligible for return or exchange even if they have been installed.
• The product must not show signs of physical damage caused by misuse, improper installation, tampering, or external impact.
• Photos or videos of the defect may be requested to process your claim.
4. Non-Returnable Items
• Items returned after the 45-day window.
• Products showing evidence of physical damage, abuse, or unauthorized modifications.
• Items purchased under special order or custom configurations (unless defective).
5. Refund Process
Once we receive and inspect the returned item, we will notify you by email. If the return is approved, a refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
6. How to Request a Return
To initiate a return, please contact our customer service team with the following information:
• Order number
• Product name and SKU
• Reason for return
• Photos of the product (required for defective items)
Contact us at: info@powermasterinc.com