F.A.Q
Have Any Questions?
Recently Asked Questions
Below you’ll find answers to some of the most frequently asked questions. We are constantly adding most frequently asked question to this page.
Shipping
How long does shipping take?
It usually ships the same day if the part is in stock. In case we encounter a problem or unexpected delay with your order, we will contact you at your email address or phone number registered when placing the order.
Will I be charged tax?
If you are ordering from inside the state of Florida, a 7% tax will be assessed. Except if you have a resale tax certificate.
Do you ship internationally?
Yes, we do. We ship our products anywhere in the world! Please make sure to provide your complete address and shipping instructions. If you have a UPS, DHL, or other accounts, we can use them for your shipment.
Returns
What is your refund or return policy?
If the item is still in the box and has not been opened, you will receive a full refund. We can exchange parts as long as they are new. Some special orders have a 20% restocking fee.
Payment
What forms of payments do you accept?
We accept all major Credit Cards such as Visa, Master Card. We also accept checks, money orders, and wire transfers. We will send a payment authorization form.
Warranty
Most of our products have a one-year manufacturer warranty. If the part is malfunctioning or damaged on shipping, we will send a new replacement part at no cost to you. All other issues will be determined by the manufacturer.
Need help?
If you have any questions, you can write to us at info@powermasterinc.com.
We’ll be happy to help you.
